POLICIES
BOOKING POLICY
Effective immediately: New clients, clients with multiple cancellations or no shows will now be required to provide a credit card in order to reserve an appointment.
CANCELLATION POLICY
At The Skin Spa & Boutique we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. We understand that life's circumstances sometimes prevent you from keeping your appointments, and we prefer at least a 24-hour notification, however, if it is less than 4 hours from your appointment time you will be charged 25% of your scheduled service for the missed appointment.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all SERVICE SALES are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
GIFT CARDS
Gift Cards may be purchased at the Boutique or online. They may be used towards any boutique product or skincare service. We prefer that you present your Gift Card at time of purchase/usage, however, if your card is lost, the Boutique maintains a log Gift Cards do not expire. All sales are final. Gift Cards cannot be redeemed for cash.
BOUTIQUE PRODUCT RETURN POLICY
While our goal at The Skin Spa & Boutique is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from The Skin Spa & Boutique, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from The Skin Spa & Boutique prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).