Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all SERVICE SALES are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Gift Cards may be purchased at the Boutique or online. They may be used towards any boutique product or skincare service. We prefer that you present your Gift Card at time of purchase/usage, however, if your card is lost, the Boutique maintains a log Gift Cards do not expire. All sales are final. Gift Cards cannot be redeemed for cash.
BOUTIQUE PRODUCT RETURN POLICY
While our goal at The Skin Spa & Boutique is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from The Skin Spa & Boutique, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from The Skin Spa & Boutique prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).